{"id":6,"date":"2020-11-03T17:49:42","date_gmt":"2020-11-03T17:49:42","guid":{"rendered":"https:\/\/www.icallgroup.com\/?page_id=6"},"modified":"2020-11-07T12:55:50","modified_gmt":"2020-11-07T12:55:50","slug":"home","status":"publish","type":"page","link":"https:\/\/www.icallgroup.com\/","title":{"rendered":"Home"},"content":{"rendered":"

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CRAFTED TO CONVINCE & CONNECT.<\/span><\/h1>\n

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CRAFTED TO CONVINCE & CONNECT.<\/span><\/h1>\n

[\/et_pb_text][et_pb_text content_tablet=”” content_phone=”<\/p>\n

We offer strategic services that provides our clients with optimal channels to communicate personally with their end customers.<\/span><\/p>\n

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We offer strategic services that provides our clients with optimal channels to communicate personally with their end customers.<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=”mailto:Info@icallgroup.com” button_text=”Contact Us” button_alignment=”left” button_alignment_tablet=”” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.6.6″ custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_border_width=”2px” button_border_color=”#ffffff” button_border_radius=”5px” button_letter_spacing=”2px” button_font=”Montserrat|on||on|” button_icon=”%%36%%” animation_style=”fade” hover_enabled=”0″ button_text_color_hover=”#ffffff” button_border_color_hover=”#ffffff” button_letter_spacing_hover=”2px” button_bg_color_hover=”rgba(0,0,0,0)” locked=”off” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”on” button_border_color__hover=”#ffffff” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”rgba(0,0,0,0)” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.6.6″ background_enable_image=”off” parallax=”on” background_video_mp4=”https:\/\/www.icallgroup.com\/wp-content\/uploads\/2020\/11\/videoblocks-call-center-operator-providing-the-client-with-all-the-necessary-information_sjnxqsi6b_2160__D.mp4″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Latest Work Section” _builder_version=”3.22″ background_color=”#f7f7f7″ custom_padding=”110px||5px|”][et_pb_row admin_label=”Service Section Title” _builder_version=”3.25″ custom_margin=”||40px|” animation_style=”fade” animation_direction=”top” saved_tabs=”all”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ text_font=”Montserrat||||||||” text_text_color=”#747d88″ text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_2_font=”Montserrat|700||on|||||” header_2_font_size=”42px” header_2_line_height=”1.3em” text_orientation=”center” max_width=”700px” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”4%”]<\/p>\n

About us<\/h2>\n

[\/et_pb_text][et_pb_text admin_label=”Subtitle” _builder_version=”3.27.4″ text_font=”Montserrat||||” text_text_color=”#747d88″ text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” text_orientation=”center” max_width=”700px” module_alignment=”center” custom_margin=”|||” animation_style=”slide” animation_direction=”bottom” animation_delay=”100ms” animation_intensity_slide=”4%”]<\/p>\n

Our core values and vision extends further than just profits. We\u2019re an organisation that puts our people first, running on elements of empowerment and job creation.\u00a0<\/span><\/p>\n

Our passion for youth development is the driving force behind what we do. We believe that as we grow, so do the countless lives of our people.<\/span><\/p>\n

We have a dedicated and highly trained cadre of agents who are able to consistently provide excellent service as your brand ambassador.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ make_equal=”on” use_custom_gutter=”on” gutter_width=”1″ specialty=”on” padding_top_1=”0px” admin_label=”Work Section” module_class=” et_pb_specialty_fullwidth” _builder_version=”3.22″ background_color=”#f7f7f7″ inner_width=”100%” inner_width_tablet=”100%” inner_width_phone=”” inner_width_last_edited=”on|desktop” inner_max_width=”100%” inner_max_width_tablet=”100%” inner_max_width_phone=”” inner_max_width_last_edited=”on|desktop” custom_padding=”0px|5%|0px|5%” make_fullwidth=”on”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” padding_top__hover=”0px” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.icallgroup.com\/wp-content\/uploads\/2020\/11\/employees-are-smiling-working-computers-min-scaled.jpg” title_text=”employees-are-smiling-working-computers-min” url=”#” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.6.6″ animation_style=”flip” animation_intensity_flip=”30%” box_shadow_style=”preset7″ box_shadow_horizontal=”0px” box_shadow_vertical=”0px” box_shadow_spread=”10px” box_shadow_color=”#f7f7f7″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”3.25″ custom_padding=”0px||0px|”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.icallgroup.com\/wp-content\/uploads\/2020\/11\/african-american-man-customer-support-operator-with-hands-free-headset-working-office-min-scaled.jpg” title_text=”african-american-man-customer-support-operator-with-hands-free-headset-working-office-min” url=”#” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.6.6″ animation_style=”flip” animation_direction=”right” animation_intensity_flip=”30%” box_shadow_style=”preset7″ box_shadow_horizontal=”0px” box_shadow_vertical=”0px” box_shadow_spread=”10px” box_shadow_color=”#f7f7f7″][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Service Section” _builder_version=”3.22″ custom_margin=”|||” custom_padding=”110px||110px|”][et_pb_row admin_label=”Service Section Title” _builder_version=”3.25″ custom_margin=”||40px|” animation_style=”fade” animation_direction=”top” saved_tabs=”all”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ text_font=”Montserrat||||||||” text_text_color=”#747d88″ text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_2_font=”Montserrat|700||on|||||” header_2_font_size=”42px” header_2_line_height=”1.3em” text_orientation=”center” max_width=”700px” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”4%”]<\/p>\n

OUR SERVICE SOLUTIONS<\/h2>\n

[\/et_pb_text][et_pb_text admin_label=”Subtitle” _builder_version=”3.27.4″ text_font=”Montserrat||||” text_text_color=”#747d88″ text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” text_orientation=”center” max_width=”700px” module_alignment=”center” custom_margin=”|||” animation_style=”slide” animation_direction=”bottom” animation_delay=”100ms” animation_intensity_slide=”4%”]<\/p>\n

We specialize in B2B services including both inbound and outbound calls. We have a dedicated and highly trained cadre of agents who are able to consistently provide excellent service as your brand ambassador.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” admin_label=”Services” _builder_version=”3.25″ max_width=”80%” custom_padding=”25px||25px|” use_custom_width=”on” width_unit=”off”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Inbound” use_icon=”on” font_icon=”%%38%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

We combine state-of-the-art technology and streamlined practices to effortlessly turn an account complain or a question into a positive, well-handled inquiry.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Outbound” use_icon=”on” font_icon=”%%37%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”100ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

Creating and monitoring an effective outbound call center process is part of our DNA. We pitch value proposition in clear and concise terms to help you generate more revenues.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Cold Calling” use_icon=”on” font_icon=”%%132%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”200ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

Our cold calling experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” admin_label=”Services” _builder_version=”3.25″ max_width=”80%” custom_padding=”25px||25px|” use_custom_width=”on” width_unit=”off”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Lead Generation” use_icon=”on” font_icon=”%%148%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

Our lead generation experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Appointment Setting” use_icon=”on” font_icon=”%%92%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”100ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

With a streamlined process for setting appointments, we ensure that clients meet or talk to the right prospects every time and get the most opportunities to generate revenue.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Customer Support” use_icon=”on” font_icon=”%%101%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”200ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

We have hand-picked a team of experienced customer support executives who are proficient at accurately handling all the dilemmas your customers within minimal time.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” admin_label=”Services” _builder_version=”3.25″ max_width=”80%” custom_padding=”25px||25px|” use_custom_width=”on” width_unit=”off”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Email Support” use_icon=”on” font_icon=”%%109%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

We provide prompt and courteous handling of customer queries via email and help build a better brand image.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Chat Support” use_icon=”on” font_icon=”%%86%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”100ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

We provide chat support services which helps customers get quick answers and ensure they are comfortable doing business with your company.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Technical Support” use_icon=”on” font_icon=”%%79%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”200ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

We have hand-picked a team of experienced customer support executives who are proficient at accurately handling all your customer dilemmas\u00a0within minimal time.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Contact Form Section” _builder_version=”4.6.6″ background_color=”#86B233″ custom_padding=”110px||110px|” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”10%” saved_tabs=”all”][et_pb_row admin_label=”Service Section Title” _builder_version=”3.25″ custom_margin=”||40px|” animation_style=”fade” animation_direction=”top” locked=”off”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ text_font=”Montserrat||||||||” text_text_color=”#747d88″ text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_2_font=”Montserrat|700||on|||||” header_2_font_size=”42px” header_2_line_height=”1.3em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width=”700px” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”4%”]<\/p>\n

LET\u2019S START THE NEXT STEP:\u00a0Say Hello!<\/span><\/h2>\n

[\/et_pb_text][et_pb_text admin_label=”Subtitle” _builder_version=”3.27.4″ text_font=”Montserrat||||” text_text_color=”#353740″ text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width=”700px” module_alignment=”center” custom_margin=”|||” animation_style=”slide” animation_direction=”bottom” animation_delay=”100ms” animation_intensity_slide=”4%”]<\/p>\n

Complete the form below to discuss your call center needs with one of our Senior Industry Consultants.<\/span><\/p>\n

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Email: Info@icallgroup.com<\/a><\/span><\/div>\n
<\/div>\n

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Tel: 0871953067\u00a0<\/span><\/div>\n

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Address: 15 Fairways Avenue,\u00a0Mount Edgecombe,\u00a0Durban,\u00a04032<\/span><\/div>\n

 <\/p>\n

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