{"id":6,"date":"2020-11-03T17:49:42","date_gmt":"2020-11-03T17:49:42","guid":{"rendered":"https:\/\/www.icallgroup.com\/?page_id=6"},"modified":"2020-11-07T12:55:50","modified_gmt":"2020-11-07T12:55:50","slug":"home","status":"publish","type":"page","link":"https:\/\/www.icallgroup.com\/","title":{"rendered":"Home"},"content":{"rendered":"

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CRAFTED TO CONVINCE & CONNECT.<\/span><\/h1>\n

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CRAFTED TO CONVINCE & CONNECT.<\/span><\/h1>\n

[\/et_pb_text][et_pb_text content_tablet=”” content_phone=”<\/p>\n

We offer strategic services that provides our clients with optimal channels to communicate personally with their end customers.<\/span><\/p>\n

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We offer strategic services that provides our clients with optimal channels to communicate personally with their end customers.<\/span><\/p>\n

[\/et_pb_text][et_pb_button button_url=”mailto:Info@icallgroup.com” button_text=”Contact Us” button_alignment=”left” button_alignment_tablet=”” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.6.6″ custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_border_width=”2px” button_border_color=”#ffffff” button_border_radius=”5px” button_letter_spacing=”2px” button_font=”Montserrat|on||on|” button_icon=”%%36%%” animation_style=”fade” hover_enabled=”0″ button_text_color_hover=”#ffffff” button_border_color_hover=”#ffffff” button_letter_spacing_hover=”2px” button_bg_color_hover=”rgba(0,0,0,0)” locked=”off” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”on” button_border_color__hover=”#ffffff” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”rgba(0,0,0,0)” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.6.6″ background_enable_image=”off” parallax=”on” background_video_mp4=”https:\/\/www.icallgroup.com\/wp-content\/uploads\/2020\/11\/videoblocks-call-center-operator-providing-the-client-with-all-the-necessary-information_sjnxqsi6b_2160__D.mp4″ custom_padding=”|||” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Latest Work Section” _builder_version=”3.22″ background_color=”#f7f7f7″ custom_padding=”110px||5px|”][et_pb_row admin_label=”Service Section Title” _builder_version=”3.25″ custom_margin=”||40px|” animation_style=”fade” animation_direction=”top” saved_tabs=”all”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ text_font=”Montserrat||||||||” text_text_color=”#747d88″ text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_2_font=”Montserrat|700||on|||||” header_2_font_size=”42px” header_2_line_height=”1.3em” text_orientation=”center” max_width=”700px” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”4%”]<\/p>\n

About us<\/h2>\n

[\/et_pb_text][et_pb_text admin_label=”Subtitle” _builder_version=”3.27.4″ text_font=”Montserrat||||” text_text_color=”#747d88″ text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” text_orientation=”center” max_width=”700px” module_alignment=”center” custom_margin=”|||” animation_style=”slide” animation_direction=”bottom” animation_delay=”100ms” animation_intensity_slide=”4%”]<\/p>\n

Our core values and vision extends further than just profits. We\u2019re an organisation that puts our people first, running on elements of empowerment and job creation.\u00a0<\/span><\/p>\n

Our passion for youth development is the driving force behind what we do. We believe that as we grow, so do the countless lives of our people.<\/span><\/p>\n

We have a dedicated and highly trained cadre of agents who are able to consistently provide excellent service as your brand ambassador.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ make_equal=”on” use_custom_gutter=”on” gutter_width=”1″ specialty=”on” padding_top_1=”0px” admin_label=”Work Section” module_class=” et_pb_specialty_fullwidth” _builder_version=”3.22″ background_color=”#f7f7f7″ inner_width=”100%” inner_width_tablet=”100%” inner_width_phone=”” inner_width_last_edited=”on|desktop” inner_max_width=”100%” inner_max_width_tablet=”100%” inner_max_width_phone=”” inner_max_width_last_edited=”on|desktop” custom_padding=”0px|5%|0px|5%” make_fullwidth=”on”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” padding_top__hover=”0px” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.icallgroup.com\/wp-content\/uploads\/2020\/11\/employees-are-smiling-working-computers-min-scaled.jpg” title_text=”employees-are-smiling-working-computers-min” url=”#” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.6.6″ animation_style=”flip” animation_intensity_flip=”30%” box_shadow_style=”preset7″ box_shadow_horizontal=”0px” box_shadow_vertical=”0px” box_shadow_spread=”10px” box_shadow_color=”#f7f7f7″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”3.25″ custom_padding=”0px||0px|”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.icallgroup.com\/wp-content\/uploads\/2020\/11\/african-american-man-customer-support-operator-with-hands-free-headset-working-office-min-scaled.jpg” title_text=”african-american-man-customer-support-operator-with-hands-free-headset-working-office-min” url=”#” force_fullwidth=”on” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.6.6″ animation_style=”flip” animation_direction=”right” animation_intensity_flip=”30%” box_shadow_style=”preset7″ box_shadow_horizontal=”0px” box_shadow_vertical=”0px” box_shadow_spread=”10px” box_shadow_color=”#f7f7f7″][\/et_pb_image][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Service Section” _builder_version=”3.22″ custom_margin=”|||” custom_padding=”110px||110px|”][et_pb_row admin_label=”Service Section Title” _builder_version=”3.25″ custom_margin=”||40px|” animation_style=”fade” animation_direction=”top” saved_tabs=”all”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ text_font=”Montserrat||||||||” text_text_color=”#747d88″ text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_2_font=”Montserrat|700||on|||||” header_2_font_size=”42px” header_2_line_height=”1.3em” text_orientation=”center” max_width=”700px” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”4%”]<\/p>\n

OUR SERVICE SOLUTIONS<\/h2>\n

[\/et_pb_text][et_pb_text admin_label=”Subtitle” _builder_version=”3.27.4″ text_font=”Montserrat||||” text_text_color=”#747d88″ text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” text_orientation=”center” max_width=”700px” module_alignment=”center” custom_margin=”|||” animation_style=”slide” animation_direction=”bottom” animation_delay=”100ms” animation_intensity_slide=”4%”]<\/p>\n

We specialize in B2B services including both inbound and outbound calls. We have a dedicated and highly trained cadre of agents who are able to consistently provide excellent service as your brand ambassador.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” admin_label=”Services” _builder_version=”3.25″ max_width=”80%” custom_padding=”25px||25px|” use_custom_width=”on” width_unit=”off”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Inbound” use_icon=”on” font_icon=”%%38%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

We combine state-of-the-art technology and streamlined practices to effortlessly turn an account complain or a question into a positive, well-handled inquiry.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Outbound” use_icon=”on” font_icon=”%%37%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”100ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

Creating and monitoring an effective outbound call center process is part of our DNA. We pitch value proposition in clear and concise terms to help you generate more revenues.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Cold Calling” use_icon=”on” font_icon=”%%132%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”200ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

Our cold calling experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” admin_label=”Services” _builder_version=”3.25″ max_width=”80%” custom_padding=”25px||25px|” use_custom_width=”on” width_unit=”off”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Lead Generation” use_icon=”on” font_icon=”%%148%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

Our lead generation experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Appointment Setting” use_icon=”on” font_icon=”%%92%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”100ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

With a streamlined process for setting appointments, we ensure that clients meet or talk to the right prospects every time and get the most opportunities to generate revenue.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Customer Support” use_icon=”on” font_icon=”%%101%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”200ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

We have hand-picked a team of experienced customer support executives who are proficient at accurately handling all the dilemmas your customers within minimal time.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” admin_label=”Services” _builder_version=”3.25″ max_width=”80%” custom_padding=”25px||25px|” use_custom_width=”on” width_unit=”off”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Email Support” use_icon=”on” font_icon=”%%109%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

We provide prompt and courteous handling of customer queries via email and help build a better brand image.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Chat Support” use_icon=”on” font_icon=”%%86%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”100ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

We provide chat support services which helps customers get quick answers and ensure they are comfortable doing business with your company.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”Technical Support” use_icon=”on” font_icon=”%%79%%” icon_color=”#fcd21d” use_icon_font_size=”on” icon_font_size=”60px” _builder_version=”4.6.6″ header_font=”Montserrat|on|||” header_text_color=”#353740″ header_font_size=”22px” header_line_height=”1.4em” body_font=”Montserrat||||” body_text_color=”#747d88″ body_font_size=”16px” body_line_height=”1.8em” text_orientation=”center” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_delay=”200ms” border_width_all=”0px” border_color_all=”#dddddd” border_style_all=”solid” use_border_color=”on” border_color=”#dddddd”]<\/p>\n

We have hand-picked a team of experienced customer support executives who are proficient at accurately handling all your customer dilemmas\u00a0within minimal time.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Contact Form Section” _builder_version=”4.6.6″ background_color=”#86B233″ custom_padding=”110px||110px|” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”10%” saved_tabs=”all”][et_pb_row admin_label=”Service Section Title” _builder_version=”3.25″ custom_margin=”||40px|” animation_style=”fade” animation_direction=”top” locked=”off”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”3.27.4″ text_font=”Montserrat||||||||” text_text_color=”#747d88″ text_font_size=”16px” text_line_height=”1.9em” header_font=”||||||||” header_2_font=”Montserrat|700||on|||||” header_2_font_size=”42px” header_2_line_height=”1.3em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width=”700px” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”4%”]<\/p>\n

LET\u2019S START THE NEXT STEP:\u00a0Say Hello!<\/span><\/h2>\n

[\/et_pb_text][et_pb_text admin_label=”Subtitle” _builder_version=”3.27.4″ text_font=”Montserrat||||” text_text_color=”#353740″ text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” max_width=”700px” module_alignment=”center” custom_margin=”|||” animation_style=”slide” animation_direction=”bottom” animation_delay=”100ms” animation_intensity_slide=”4%”]<\/p>\n

Complete the form below to discuss your call center needs with one of our Senior Industry Consultants.<\/span><\/p>\n

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Email: Info@icallgroup.com<\/a><\/span><\/div>\n
<\/div>\n

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Tel: 0871953067\u00a0<\/span><\/div>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_text _builder_version=”4.6.6″ _module_preset=”default”]<\/p>\n

Address: 15 Fairways Avenue,\u00a0Mount Edgecombe,\u00a0Durban,\u00a04032<\/span><\/div>\n

 <\/p>\n

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CRAFTED TO CONVINCE & CONNECT.We offer strategic services that provides our clients with optimal channels to communicate personally with their end customers.About usOur core values and vision extends further than just profits. We\u2019re an organisation that puts our people first, running on elements of empowerment and job creation.\u00a0 Our passion for youth development is the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-blank.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-6","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.icallgroup.com\/index.php\/wp-json\/wp\/v2\/pages\/6","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.icallgroup.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.icallgroup.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.icallgroup.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.icallgroup.com\/index.php\/wp-json\/wp\/v2\/comments?post=6"}],"version-history":[{"count":26,"href":"https:\/\/www.icallgroup.com\/index.php\/wp-json\/wp\/v2\/pages\/6\/revisions"}],"predecessor-version":[{"id":85,"href":"https:\/\/www.icallgroup.com\/index.php\/wp-json\/wp\/v2\/pages\/6\/revisions\/85"}],"wp:attachment":[{"href":"https:\/\/www.icallgroup.com\/index.php\/wp-json\/wp\/v2\/media?parent=6"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}